Does Social Media Contribute to the development of Eating disorders in Young Adults - Free Essay Example

Sample details Pages: 2 Words: 608 Downloads: 10 Date added: 2019/04/10 Category Society Essay Level High school Topics: Social Media Essay Did you like this example? Throughout the years social media has been identified as both a positive and negative role in the lives of young adults. The media today has expanded in a broad range of uses that consist of Facebook, Instagram, Snapchat and etc. The media allows individuals to have a glance at the lives of others simply by viewing ones own images and videos of themselves. Don’t waste time! Our writers will create an original "Does Social Media Contribute to the development of Eating disorders in Young Adults?" essay for you Create order Although the media can play a positive effect in the lives of individuals it can also reinforce negative feelings concerning ones own body. The media was intended to establish communities, meet new people, catch up on relatives, promote advertising and etc. It is assumed that the media has increased the chances of individuals to develop eating disorders in young adults. There have been numerous of studies that have shown the negative effects that media has on individuals. In 1954, psychologist Lesting Festinger developed the theory that individuals can identify oneself social and personal worth based on how people perceive them. In other words, people start to compare themselves on the things that the individuals may want but do not have or can develop inadequacy. This theory is recognized as Social Comparison Theory. An example of Social Comparison theory can consist of a female who is average weight views a Model magazine that portrays a tall thin model might develop feelings of body dissatisfaction in the individual. Today in society many individuals are effected in comparing oneself to others based off the images that is shown on social media. Often times, the media has represented unrealistic body expectation that can cause individuals to become dissatisfied in ones own appearance. This paper examines numerous of studies that focuses on how media contributes to the development of eating disorders in young adults. Over the past couple of years social media has been identified as both a positive and negative outcome for individuals who are active. The following four literature reviews attempts to identify and support social media contributing to eating disorders in young adults. By understanding the effects that social media can have on young adults allows researchers to have a better understanding and discover more ways on how to prevent them from happening in the future. Thompson and Heinberg (2008) There is an increasing evidence that the media may play a powerful role in the formation of eating disorders and body image disturbances (2008). The Literature review In Carney and Louws et als (2006) summary article reviewed a study on the relationship between eating disorders and the exposure to media in College Students. The main goal of this study was to be able to identify if social media contributes to eating disorders in young adults. The researchers African university Students and discovered that the women were more likely to develop anorexia nervosa than men. The focus on this study was on young adults, here was a total of 221 participants this study consisted of 221 college students who participated in this experiment that consisted of 176 women and 45 men. It is hypothesized that the individuals who have been exposed to social media are more likely going to develop an eating disorder. The methods that were used in this study involved having the students involved in two different phases. The first phase consisted of having the students take a questionnaire that focused on the relationship between social media and eating disorders. The questionnaire of this study consisted of questions that consisted of that co. Carney and Louws (2006) The main objective for this phase was to detect how much exposure each individual had to social media. The second phase focuses on interviewing each student in regard to how the ideal-type media affected the students eating attitudes (2006).

Sylvia Plath Poem Comparison Essay - 1826 Words

Sylvia Plath Poem Comparison Essay Saying Sylvia Plath was a troubled woman would be an understatement. She was a dark poet, who attempted suicide many times, was hospitalized in a mental institution, was divorced with two children, and wrote confessional poems about fetuses, reflection, duality, and a female perspective on life. Putting her head in an oven and suffocating was probably the happiest moment in her life, considering she had wanted to die since her early twenties. However, one thing that was somewhat consistent throughout her depressing poetry would be the theme of the female perspective. The poems selected for analysis and comparison are, †A Life†(1960),†You’re†(1960), â€Å"Mirror† (1961), â€Å"The Courage of Shutting-Up† (1962) and†¦show more content†¦The last few lines seem to attribute her depression to her age, and maybe the fact that she never got to enjoy her childhood, her young years, and she despises seeing herself grow old in the reflecti on of the lake. â€Å"The Courage of Shutting-Up† was written in 1962, a year before Sylvia’s end, and uses the ideas of repetition, speech, and censorship to express her ideas on female obedience and civil censorship. The female perspective here is the idea of not being able to speak out, and living in repetition, with a defeated tongue- hung up on the wall like a trophy. The poem uses many different types of diction, but most of it is masculine, and war-like, as if Plath was fighting a war against men. The first stanza of the poem begins with â€Å"The courage of the shut mouth, in spite of artillery!† and follows with bits of diction to describe a record player, with â€Å"black disks†¦ of courage†¦Ã¢â‚¬  as to describe Plath’s thoughts and feelings just playing over and over again, â€Å"asking to be heard.† The second stanza continues with the record player metaphor, â€Å"a needle in its groove†, and transitions to an overqualified tattoois t in the third stanza, once a surgeon (maybe a metaphor for Sylvia’s downgrade from a great poet to a dumpy mother) who repeats the same overused tattoos over and over, silently, and solemnly. The fourth stanza returns to the metaphor of war, and artillery as well as the record player. The tongue is introduced, and is described as â€Å"indefatigable,Show MoreRelatedSylvia Plath Comparison Essay1339 Words   |  6 PagesComparison: Sylvia Plath’s â€Å"Tulips† and Mary Oliver’s â€Å"Poppies† Throughout time females have found it hard to achieve acceptance and accreditation in the world of poetry. However, two American female poets, who were born in the 1930’s, did make a name for themselves. During this era of rapidly changing gender roles, social values and world politics, these women were able to produce a rich variety of poetry. These poets are known for their driven personalities and their captivating poems about alienationRead Morequot;Sylvia Plath- Feminine Side of the Feminist Iconquot; Essay1576 Words   |  7 Pages Sylvia Plath was a typical example of her generation, inpatient and greedy for life but this description has a bit different meaning. Plath indeed desired artistic fulfilment but she wanted to be an ideal wife and mother at the same time. When Ted Hughes published his first poetry volume The Hawk in the Rain she was very happy that she will follow his footsteps. Throughout their marriage she was in the shadow of her husband and we can argue whether it was her conscious choice and to whatRead MorePost 1914 Poetry Comparison. D. H. Lawrence, Snake. Sylvia Plath, Medallion.1595 Words   |  7 PagesCoursework. Post 1914 poetry comparison. D. H. Lawrence, Snake. Sylvia Plath, Medallion. By close reference to these poems compare and contrast the views of snakes presented by Lawrence and Plath. In your answer you should consider: • The tone of the poems and language used. • The moral and philosophical agendas of the poets. In this essay I will try to compare two poems, the first of which is by D. H. Lawrence entitled Snake. The second is by Sylvia Plath and is entitled MedallionRead MorePoem Analysis of Lady Lazarus by Sylvia Plath3011 Words   |  13 PagesPoem Analysis: Lady Lazarus In American culture, suicide is considered to be one of the darkest taboos. It has the particular quality of being equally gripping and repulsive. Although suicide is seen as overtly morbid, gruesome and disturbing, it has made many people famous. Sylvia Plath, the illustrious 20th century poetess, is one of them. Sylvia Plath was born on October 27th, 1932 of two parents in a middleclass household in Boston. At a very young age, she demonstrated great literary talentRead MoreThe Rival by Sylvia Plath1372 Words   |  6 PagesLiterary Commentary Essay: The Rival The quote, â€Å"Too much of anything could destroy you, Simon thought. Too much darkness could kill, but too much light could blind† by Cassandra Clare is significant in understanding the concept revolving around this poem. The speaker seems to have trusted her husband too much that when he cheated on her, it came as a sudden shock. Sylvia Plath’s â€Å"The Rival† was designed to portray the poem’s aim, to explain that one shouldn’t trust too much since it can end upRead MoreThe Characterisation of the Heroines in The Bell Jar and Quicksand2372 Words   |  10 Pagesthe heroines in The Bell Jar by Sylvia Plath and Quicksand by Nella Larsen? Mad, Bad and Dangerous to Know ============================== How does the authors treatment of relationships effect the characterisation of the heroines in The Bell Jar by Sylvia Plath and Quicksand by Nella Larsen? ---------------------------------------------------------------------- This essay will compare the ways in which the novels The Bell Jar by Sylvia Plath and Quicksand by Nella LarsenRead MoreComparing Robert Frosts After Apple-Picking to Apples by Laurie Lee2445 Words   |  10 Pagessee how the poets coincidentally use similar subjects to discuss a broader, more meaningful issue. Both Frost and Lee use the apples in their poems to illustrate the relationship between man and nature, and to emphasize the importance of allowing natural processes to occur without interference. In addition to the use of simplified symbols, the tone of each poem and the styles in which they are written also reflect the poets views on the topic. Frost and Lee both discuss mankinds interaction withRead MoreIs The Emotional Response The Reader?1834 Words   |  8 PagesPoetry, like any form of art will be judged and critiqued in order to recognize if the poem being read is something that has been well written or something just thrown together without much thought. The main argument that will be used in favor of a well written poem will be the emotional response the reader gets. This is a totally acceptable reason for liking a poem and one that I find important, but it is a reasoning that is hard to quantify or even explain except for the person who has experiencedRead MoreThe s Dismissal Of Esther s Career Aspirations Essay1894 Words   |  8 Pagesalso remembered Buddy Willard saying in a sinister, knowing way that after I had children I would feel differently, I wouldn t want to write poems any more. So I began to think maybe it was true that when you were married and had children it was like being brainwashed, and afterwa rd you went about numb as a slave in some private, totalitarian state (Plath, 81). Esther’s cynicism about marriage and having children is developed through Buddy’s unfortunate comment about her putting aside her poetryRead More Langston Hughes - A Literary Genius Essay2076 Words   |  9 Pageswords in Hughesà ¢Ã¢â€š ¬Ã¢â€ž ¢ poems. With his elegant and simple phrases, Hughes brought out complex questions about racism and inequality in the U.S. society. Besides, delivering his poetry from his heart, Hughes made many black readers feel as though everyday practices of their lives was portrayed in his writing, as writer Ishmael Reed once said, à ¢Ã¢â€š ¬Ã…“We should honor Langston Hughes for his ability to say what was in souls of millionsà ¢Ã¢â€š ¬? . In a 1996 essay on Langston Hughes Collected Poems in the New Republic

New Customer Base And Modern Systems The Mcquarrie Inn - Samples

Question: Discuss about the New Customer Base And Modern Systems The Mcquarrie Inn. Answer: The McQuarrie inn had been a significant mid-size inn (280 rooms) in Sydney for over 20 years. After the victorious selling of the inn, the new owner engaged a consultant to revitalize the inn and overtook the needs of the client. The inn was maintained well and it was confronted with a dynamic environment which requires continual laboratory analysis and improvement. They were very keen to add modern systems so there is some modernization that should be made in order to make this hotel more popular and profitable (Aissa and Goaied 2016). In order to do this there are some skills essential for accommodationmanagement in providing warmth to the organizations and it will be compulsory by any inn of modest or bigger size. These include the face task management, maintenance management, business and maintenance; revenue management; and protection and protection management. A number of permanent issues for the inn accommodation sector shall be seen (Dursun and Caber 2016). This may conduct a fierce sub-unit/sensible exert cultures that are silently embattled. One case in point is the state of affairs of the connection between entry administrative center and housekeeping; raise the constrained employees (Bahri-Ammari and Nusair 2015). For illustration, drudgery in organization is physically traumatic and dirty, and as a rule of the time contrasted with the perceived open-mindedness of operational models, likes to adjoin position or safety. A permanent limitation for the alternative accommodation sector that arises as a smallest somewhat a bunch of tensions attendant on handy integration is undue labor turnover (Mohammed and Obeleagu-Nzelibe 2014). It is eminent to give an opinion that distinctive intercontinental locations and cultures, elevated labor income afflicts altogether sectors of the kindness commerce and each and every departments. Accommodation and amenities and presidency subsequently present here, the liaison between existent estate and warmth of the job of franchising andmanagement contracts inside the global warmth endeavor it of the developing value, now no longer slightest contained by the motel sector, the position a scale behavior for a friendship to inflate its manufacturer abroad is through a giving out contract. (Milovanovi? 2014.). These methods of movement and expansion are able to diminish strategic and operational attempt for a company but too cause tensions between homeowners and operators, no longer slightest in go up in price of the safeguarding of strain requisites. Improvement and be educated of folks arrangements is a on the rise obligation for managers inside the enterprise (Kapiki, Mu and Fu 2014). As it is seen, lodging is connected with all different segments in the hospitality industry. Once people travel, there are three things people need, out of which the most important thing humans look for is lodging. Another two are meals and transportation. Quite a few centre of attention is being made these days to strengthen the lodging expertise of individuals visiting worldwide. New and modern systems used in hotels Wi-Fi infrastructure overhauls With the changes in the generation the people who are visiting the hotels travel along with the phones and tablets and laptops therefore they do not see the Wi-Fi as a perk, but a necessary thing during the check in at the hotel. The guests have an expectation that they can connect with the internet faster and in a better way can do business Cloud services They are being able to provide the customers with the entertainment on tap and the mobile which has led tp the trend in the hotels having cloud services. Digital Conference Facility There is a need to offer a high speed Wi-Fi so that people can do for conferences and meetings in the hotels and thus offer access to the digital facilities. Mobile communication Today in all the airports, there is no need to stand in the queue and people are easy with the technology-driven check-ins at hotels. Guests want to be able to do everything from checking in at a venues automated kiosk to ordering room service with a digital device instead of standing in queues and moving around the hotel premises to order food New customer base for hotel industry In the hotel sector, the new potential customer has increased and with the use of extensive database to locate potential clients such as architects, interior designers and other relevant contacts. Furthermore, good places to search for information may be business networks like LinkedIn or Xing, as well as trade related news pages or blogs. Of course events and trade fairs have proven helpful as they allow for personal encounters which you can later refer to and build on. Evaluation of facilities and amenities that meets the needs of the hotel industry Three primary types of hotel and lodging services: Lodging: When men and women journey from one situation to the opposite, they need a position to sleep. Suites: Aside from general hotels to remain, resort also offers the luxury suites. Most likely, suites which are for the formal staying and are a lot luxurious in comparison with commonplace room offerings. Hotels: The 0.33 form of accommodation which is general amongst travellers are motels. Several hoteliers reach the slip focusing else a lot on interior plan and therefore on and no longer as much as necessary on contribution accomplished tune to their visitors (Akhter and Shrivastava 2014). Folks take on personalised, open and outgoing provider. In any other justification they would move out to the massive group one thousand scope resort. Leisure guests and games and entertainment space: There should be games and sports room available for the customers since they can use those during their leisure time. In a good hotel it is important to keep all those required for entertainment and even the place where kids can play which is the playground and places for recreation too shall be kept Kids combo/ offer/ or meal: The hotel shall consist of the primary space and benefits which includes the meal or packages for the kids or the kids combo fooding and playing offer. This will help to attract the customers so that they will want to take their families and stay in the hotel to spend the holidays. Meals and catering are essentials in the hospitality industry. It starts with the production of meals production and ends at illustration on the tables. Its also fundamental to talk about the approaches and levels involved in food carrier enterprise of hospitality. Meals management: It is the production of meals. Many restaurants that can serve natural and organic food (Laudon and Laudon 2016). Meals Presentation: humans wish to consume food which is well represented. So, various focal points must be made on food illustration to improve hospitality expertise. Beverages: aside from basic food gadgets, beverage storage, and illustration also make it into the record of food and catering services. Restaurant management: With suitable knowledge to control a restaurant, that you can control meals, beverages, and maintain a excellent illustration of food, so that shoppers will come once more to eat at your place. Journey and Tourism: Travel and tourism enterprise is a booming sector of the hospitality industry.Most of them comprises trains, airlines, cruise ships, and a couple of crew contributors in their service (Pearlson, Saunders and Galletta 2016). So, the journey and tourism area makes the spine of our hospitality enterprise. It's a massive area which demands innovation, process, and novelty at every step. Persons journey across the globe for organizations, education, entertainment, vacations, and many different matters. Entertainment enterprise: This once more is a key class of the hospitality enterprise because it entails the principal factor of hospitality. So, this sector of hospitality flourishes for us and to entertain us..Enjoyment is a giant a part of our journey at the moment. In case of travelling experience lacks enjoyable and leisure then you would no longer be ready to experience your time as much as the fullest. Sporting activities and Gaming: physical games and gaming is a common thing which persons are watching for on their travel (Rahimi and Kozak 2017). Cruise: aside from marinas, cruise services are additionally fitting a principal factor of the hospitality industry. References Aissa, S.B. and Goaied, M., 2016. Determinants of Tunisian hotel profitability: The role of managerial efficiency.Tourism Management,52, pp.478-487. Akhter, J.A.V.A.I.D. and Shrivastava, P.R.I.Y.A.N.K.A., 2014. An Exploratory Study on Customer Participation in New Service Development Process: With Specific Reference to Hotel Industry in India.International Journal of Business Management and Research,4(3), pp.59-68. Bahri-Ammari, N. and Nusair, K., 2015. Key factors for a successful implementation of a customer relationship management technology in the Tunisian hotel sector.Journal of Hospitality and Tourism Technology,6(3), pp.271-287. Dursun, A. and Caber, M., 2016. Using data mining techniques for profiling profitable hotel customers: An application of RFM analysis.Tourism Management Perspectives,18, pp.153-160. Kapiki, S.T., Mu, L. and Fu, J., 2014. Assessment of the Lodging Industry Profitability Performance: Invest in Independent or Chain Ownership?. Laudon, K.C. and Laudon, J.P., 2016.Management information system. Pearson Education India. Milovanovi?, V., 2014. Total quality management as a profitability factor in the hotel industry.Industrija,42(3), pp.115-127. Mohammed, U.D. and Obeleagu-Nzelibe, C.G., 2014, January. Entrepreneurial skills and profitability of Small and Medium Enterprises (SMEs): Resource acquisition strategies for new ventures in Nigeria. InProceedings of 25th International Business Research Conference(pp. 13-14). Pearlson, K.E., Saunders, C.S. and Galletta, D.F., 2016.Managing and Using Information Systems, Binder Ready Version: A Strategic Approach. John Wiley Sons. Rahimi, R. and Kozak, M., 2017. Impact of customer relationship management on customer satisfaction: The case of a budget hotel chain.Journal of Travel Tourism Marketing,34(1), pp.40-51.

Southwest Still Flies High free essay sample

A case study on Southwest Airlines management process. Submitted To Group – K Roll Name Q: Name at least two things that Southwest is doing efficiently. Name at least two things that Southwest is doing effectively. In what ways do efficiency and effectiveness support each other at Southwest? In what ways do they contradict each other? Answer: Efficiency at Southwest Airlines: Efficiency or being efficient in business terms means using an organization’s resources (Human, Finance, Physical and Informational) wisely and in a cost effective way. Efficiency is using managerial skills to minimize losses and reduce expenditure while maximizing the organization’s profits. From this perspective Southwest Airlines has shown efficiency in a couple of factors. This are- Point-to-point schedule Standard aircrafts Carefully chosen routes Carrier operation Point-to-point schedule: Southwest did not adopt the hub-and-spoke system preferring a short-haul, point-to-point schedule instead. Carrier operation: The carrier operates out of smaller, less expensive airports in many major markets. We will write a custom essay sample on Southwest Still Flies High or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page Effectiveness in Southwest Airlines:Effectiveness in business terms means making the right decisions and successfully implementing them. Southwest Airlines have shown effectiveness in the following parts- Successful low-cost carrier Use of human resources Successful low-cost carrier: Southwest Airlines is one of the biggest low cost carriers in the world. It uses less capital than any other carriers in United States and maintains their low-cost idea intact. Analyst’s estimates that major carriers would need to reduce expenses by 18. 6 billion to match up its low cost performance.Most other of its competitors can not effectively manage their carriers to counter against Southwest’s strategies. So, it has successfully achieved most of its goals and is a step ahead in the competition. Use of human resources: Although Southwest is highly unionized; it has never experienced a labor strike. That means Southwest use human resource effectively. Successful organizations are both efficient and effective. The Business of Ethics highlights the impact businesses can have when they balance efficiency and effectiveness with social awareness about their role in protecting the natural environment.Efficient actions which are effective: 1. As mentioned, Southwest is a low-cost carrier. The company uses its resources strategically. The company flies only one type of jet (which is standard), prefers a short-haul point-to-point schedule and tries to cut down their expenditure as much as possible. So, the company directs its resources efficiently and fulfilled the organizations goals as a low cost carrier. 2. Southwest focuses greatly on their customers. Customer satisfaction is a top priority at Southwest. It maintains personalized services and customer loyalty.This helps them attain more customer and increase popularity and profits. 3. Southwest’s human resource planning despite being unionized proved to be efficient. They negotiate every union contract personally, never experienced labor strike and seldom have conflicts. This proves they made the right decisions in employee management and has successfully implement them thus making the planning and determining courses of action part of management effective. Actions which were ineffective: 1. According to the passage, Southwest’s stock price is down and there are only a few profits to be shared just now.So, there might some dilemma in the organization. Dilemmas usually indicate that the managing isn’t very effective. 2. It’s been said that Southwest has a no-frills model. Though this is a way to keep the workers assiduous it might have a negative effect on employees sometimes. This concludes the suppositions of efficiency and effectiveness in Southwest’s business actions. Q: Based on the information in the case, describe the managerial skills that Colleeen Barrett and Jim Parker use in their jobs at Southwest. Answer: Colleen Barrett:She first joined as a secretary in the organization. Later she was appointed to human resource manager and eventually became president and chief operating officer. She and Jim Parker have done an exemplary job of carrying the on the carriers tradition of success. Jim Parker: Jim Parker was the company’s corporate counselor. In 2001 when founder and CEO Herb Kelleher retired from his position he assumed the role of CEO and vice president of the board of directors. He and Colleen Barrett have done an exemplary job of carrying the on the carriers tradition of success.The basic managerial skills are- Skill Name Definition Technical skills Understanding the specific kind of work being done in an organization. Interpersonal skills The ability to communicate with, understand and motivate both individuals and groups. Conceptual skills The manager’s ability to think in the abstract. Diagnostic skills The ability to visualize the most appropriate response to a situation. Communication skills Abilities both to effectively convey ideas and information to other and to effectively receive ideas and information from others. Decision-Making skillsThe manager’s ability to correctly define problems and opportunities and to then select an appropriate course of action. Time-Management skills The manager’s ability to prioritize work, to work efficiently, and to delegate appropriately. By studying these basic skills we find the skills that Jim Parker and Colleen Barrett use in their jobs as top managers. Which are- Decision-Making skills: Jim Parker and Colleen Barrett made use of their decision making skills by recognizing certain flaws in the way their predecessors handled certain aspects of the business.E. g. their decision to implement a short-haul, point-to-point schedule instead of hub-and-spoke system schedule as well as operating out of a smaller less expensive airport. The decision that proved to be most efficient was their decision to limit their operation to just one type of Jet which went a long way to cutting costs in three major areas: purchasing, maintenance, and training. Conceptual skills: Both CEO and COO are shown to have the mental capacity to understand the overall work and grasp the concepts of the work of the organization.Colleen Barrett sum up the carrier’s culture by saying â€Å"We aren’t in the ‘airline business’; we are in the ‘Customer service business’ and we just happen to fly airplanes. † Diagnostic skills: Jim, Colleen made use of their exemplary diagnostic skills by flying only one type of (standard) Jet and reducing its expenses in every area from purchasing to maintenance to training. This has given them long term systematic advantages over other carriers. Communication skills: CEO Jim Parker, COO Colleen Barrett and rest of the Southwest team have shown excellent communicat ion skills.Although Southwest is highly unionized, it has never experienced a labor strike. The firm’s management sits down personally to negotiate every union contract. Employees have some benefits such as extensive training, a no-layoffs policy and generous profit sharing and stock ownership. These can depicted as the managerial skills which Jim Parker and Colleen Barrett has shown in their roles of being top level managers. Q: Neither Colleen Barrett nor Jim Parker has a formal education in management. Explain then how they can be effective managers.Would formal education help them to be better mangers? Why or why not? Answer: It has been explained that Southwest CEO Jim Parker and COO Colleen Barrett don’t have any formal education in management. Jim Parker was the firm’s lawyer and Colleen Barrett was the human resource manger. But despite not having any formal education in management they both are effective managers. Firstly, Jim Parker and Colleen Barrett have been in the company for a long time and are aware of the procedures regulations.They have a vivid idea of how to do run the company from all the experiences they had working there. Experience is an important factor in the fields of management. The managers should have an outline of how the company runs and should be managed. For example, Colleen Barrett’s knowledge on human resource makes her capable of handling employees proficiently. Secondly, the ideas they have taken over the years has help the company to achieve a lot of organizational goals. They have shown exceptional competence in their managerial duties.They have shown to think in abstract and visualize the most appropriate response. It is always essential for managers to think of the best possible way to handle duties and Jim Parker and Colleen Barrett have successfully done that. So, it could be said they are effective mangers. Of course, they still lack formal management education. And they might actually be more proficient managers if they had formal management education. Extensive knowledge on management gives one the basic managerial skills to handle dilemmas efficiently. It can help understand the managerial roles better and the science and art of management. But as Southwest’s top level managers they have performed extraordinarily and have done an exemplary job of carrying on the carrier’s tradition of success. From this we can perceive that Jim Parker and Colleen Barrett are proficient managers of Southwest even without having formal education in management. Though having extensive knowledge on management might broaden their planning more, they are more than capable of doing their duties as top level managers at Southwest without it. Southwest Still Flies High free essay sample A case study on Southwest Airlines management process. Submitted To Group – K Roll Name Q: Name at least two things that Southwest is doing efficiently. Name at least two things that Southwest is doing effectively. In what ways do efficiency and effectiveness support each other at Southwest? In what ways do they contradict each other? Answer: Efficiency at Southwest Airlines: Efficiency or being efficient in business terms means using an organization’s resources (Human, Finance, Physical and Informational) wisely and in a cost effective way. Efficiency is using managerial skills to minimize losses and reduce expenditure while maximizing the organization’s profits. From this perspective Southwest Airlines has shown efficiency in a couple of factors. This are- Point-to-point schedule Standard aircrafts Carefully chosen routes Carrier operation Point-to-point schedule: Southwest did not adopt the hub-and-spoke system preferring a short-haul, point-to-point schedule instead. Carrier operation: The carrier operates out of smaller, less expensive airports in many major markets. We will write a custom essay sample on Southwest Still Flies High or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page Effectiveness in Southwest Airlines: Effectiveness in business terms means making the right decisions and successfully implementing them. Southwest Airlines have shown effectiveness in the following parts- Successful low-cost carrier Use of human resources Successful low-cost carrier: Southwest Airlines is one of the biggest low cost carriers in the world. It uses less capital than any other carriers in United States and maintains their low-cost idea intact. Analyst’s estimates that major carriers would need to reduce expenses by 18. 6 billion to match up its low cost performance. Most other of its competitors can not effectively manage their carriers to counter against Southwest’s strategies. So, it has successfully achieved most of its goals and is a step ahead in the competition. Use of human resources: Although Southwest is highly unionized; it has never experienced a labor strike. That means Southwest use human resource effectively. Successful organizations are both efficient and effective. The Business of Ethics highlights the impact businesses can have when they balance efficiency and effectiveness with social awareness about their role in protecting the natural environment. Efficient actions which are effective: 1. As mentioned, Southwest is a low-cost carrier. The company uses its resources strategically. The company flies only one type of jet (which is standard), prefers a short-haul point-to-point schedule and tries to cut down their expenditure as much as possible. So, the company directs its resources efficiently and fulfilled the organizations goals as a low cost carrier. 2. Southwest focuses greatly on their customers. Customer satisfaction is a top priority at Southwest. It maintains personalized services and customer loyalty. This helps them attain more customer and increase popularity and profits. 3. Southwest’s human resource planning despite being unionized proved to be efficient. They negotiate every union contract personally, never experienced labor strike and seldom have conflicts. This proves they made the right decisions in employee management and has successfully implement them thus making the planning and determining courses of action part of management effective. Actions which were ineffective: 1. According to the passage, Southwest’s stock price is down and there are only a few profits to be shared just now. So, there might some dilemma in the organization. Dilemmas usually indicate that the managing isn’t very effective. 2. It’s been said that Southwest has a no-frills model. Though this is a way to keep the workers assiduous it might have a negative effect on employees sometimes. This concludes the suppositions of efficiency and effectiveness in Southwest’s business actions. Q: Based on the information in the case, describe the managerial skills that Colleeen Barrett and Jim Parker use in their jobs at Southwest. Answer: Colleen Barrett: She first joined as a secretary in the organization. Later she was appointed to human resource manager and eventually became president and chief operating officer. She and Jim Parker have done an exemplary job of carrying the on the carriers tradition of success. Jim Parker: Jim Parker was the company’s corporate counselor. In 2001 when founder and CEO Herb Kelleher retired from his position he assumed the role of CEO and vice president of the board of directors. He and Colleen Barrett have done an exemplary job of carrying the on the carriers tradition of success. The basic managerial skills are- Skill Name Definition Technical skills Understanding the specific kind of work being done in an organization. Interpersonal skills The ability to communicate with, understand and motivate both individuals and groups. Conceptual skills The manager’s ability to think in the abstract. Diagnostic skills The ability to visualize the most appropriate response to a situation. Communication skills Abilities both to effectively convey ideas and information to other and to effectively receive ideas and information from others. Decision-Making skills The manager’s ability to correctly define problems and opportunities and to then select an appropriate course of action. Time-Management skills The manager’s ability to prioritize work, to work efficiently, and to delegate appropriately. By studying these basic skills we find the skills that Jim Parker and Colleen Barrett use in their jobs as top managers. Which are- Decision-Making skills: Jim Parker and Colleen Barrett made use of their decision making skills by recognizing certain flaws in the way their predecessors handled certain aspects of the business. E. g. their decision to implement a short-haul, point-to-point schedule instead of hub-and-spoke system schedule as well as operating out of a smaller less expensive airport. The decision that proved to be most efficient was their decision to limit their operation to just one type of Jet which went a long way to cutting costs in three major areas: purchasing, maintenance, and training. Conceptual skills: Both CEO and COO are shown to have the mental capacity to understand the overall work and grasp the concepts of the work of the organization. Colleen Barrett sum up the carrier’s culture by saying â€Å"We aren’t in the ‘airline business’; we are in the ‘Customer service business’ and we just happen to fly airplanes. † Diagnostic skills: Jim, Colleen made use of their exemplary diagnostic skills by flying only one type of (standard) Jet and reducing its expenses in every area from purchasing to maintenance to training. This has given them long term systematic advantages over other carriers. Communication skills: CEO Jim Parker, COO Colleen Barrett and rest of the Southwest team have shown excellent communication skills. Although Southwest is highly unionized, it has never experienced a labor strike. The firm’s management sits down personally to negotiate every union contract. Employees have some benefits such as extensive training, a no-layoffs policy and generous profit sharing and stock ownership. These can depicted as the managerial skills which Jim Parker and Colleen Barrett has shown in their roles of being top level managers. Q: Neither Colleen Barrett nor Jim Parker has a formal education in management. Explain then how they can be effective managers. Would formal education help them to be better mangers? Why or why not? Answer: It has been explained that Southwest CEO Jim Parker and COO Colleen Barrett don’t have any formal education in management. Jim Parker was the firm’s lawyer and Colleen Barrett was the human resource manger. But despite not having any formal education in management they both are effective managers. Firstly, Jim Parker and Colleen Barrett have been in the company for a long time and are aware of the procedures regulations. They have a vivid idea of how to do run the company from all the experiences they had working there. Experience is an important factor in the fields of management. The managers should have an outline of how the company runs and should be managed. For example, Colleen Barrett’s knowledge on human resource makes her capable of handling employees proficiently. Secondly, the ideas they have taken over the years has help the company to achieve a lot of organizational goals. They have shown exceptional competence in their managerial duties. They have shown to think in abstract and visualize the most appropriate response. It is always essential for managers to think of the best possible way to handle duties and Jim Parker and Colleen Barrett have successfully done that. So, it could be said they are effective mangers. Of course, they still lack formal management education. And they might actually be more proficient managers if they had formal management education. Extensive knowledge on management gives one the basic managerial skills to handle dilemmas efficiently. It can help understand the managerial roles better and the science and art of management. But as Southwest’s top level managers they have performed extraordinarily and have done an exemplary job of carrying on the carrier’s tradition of success. From this we can perceive that Jim Parker and Colleen Barrett are proficient managers of Southwest even without having formal education in management. Though having extensive knowledge on management might broaden their planning more, they are more than capable of doing their duties as top level managers at Southwest without it.